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Frequently Asked Questions

 

Q) Where are you located?
A) We are in Dallas, TX.

Q) Do you have a physical store I can visit?
A) No, but we have some authorized dealers, who carry nearly all our gear products. You can contact us where you located and the product you are interesting. We can arrange a local demo through our dealer with no extra cost to you or promise from you.

 

Q) When will I get my stuff?
A) Your order will be shipped out from Dallas TX. In some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out.

 

Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order.  Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation.  The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card. 

 

Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private! 

 

Q) I can't add items to my shopping cart, see my shopping cart or access My Account.
A) PartsKit.com requires your web browser to accept cookies and to have java script turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most update version of your web browser.

 

Q) What does my Order Status mean?
A) Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as "Order Received."  Once an order has been marked as "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

 

Q) How can I tell if an item is in stock?
A) Stock and availability information will be shown once you have selected a size / color when viewing a product.  This information will also be shown on the shopping cart page and in your order confirmation email. 

 

Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. 

 

Q) What if my item doesn't fit?
A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly.  See our Return Policy for details

 

Q) What about closeouts? Can I exchange if it does not fit?
A) Yes you can!  See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.

 

Q) Does PartsKit.com Price Match?
A) Yes, we price match in many cases. See our Best Price Guarantee page for details.

 

Q) Does PartsKit.com charge sales tax?
A) As required by law, orders shipping to Texas are subject to applicable sales tax. Orders shipping to any other US state will not be charged sales tax.

 

Q) Do you ship to APO addresses?
A) Yes, you can use our standard checkout. Just make sure to select the appropriate APO state.  APO orders will be shipped by USPS and are handled differently from our other orders (typically they will take up 1-5 business days longer to ship)